A social media services panel with automated support
Overview
A social media services panel handling thousands of orders, wired to a support system that tracks stuck orders and answers customers automatically — plus offer publishing to Telegram and WhatsApp.
The challenge
The panel routes orders to external providers, and any order stalling at a provider stayed stuck until an unhappy customer opened a ticket. The support team spent the day on the same repeated questions — where is my order, why is it stuck — checking each one with the provider by hand.
What we did
- A monitoring system that continuously polls provider order status and catches stalled orders before the customer notices.
- Automated support that reads the ticket and replies with the right resolution, escalating to a human only when a decision is needed.
- A WhatsApp bot that takes orders and pushes status notifications, with OTP account verification.
- An auto-publishing system that watches service and price changes and posts offers to Telegram and WhatsApp channels.