Maintenance & Support
A digital product is a living thing: security updates ship weekly, browsers change, and your business needs evolve. A maintenance contract keeps your site or system updated, secure and running — with a team behind you that answers when you need it.
The contract covers regular preventive maintenance: system and library updates, monthly security scans, performance monitoring, and actually-tested backups — because a backup you've never restored is just a wish.
Plus monthly development hours to spend on any change or addition: a new page, an extra report in your system, a checkout improvement — instead of quoting and negotiating every small change separately, you have a monthly balance and a team that knows your project inside out.
Maintenance clients get contractually documented response priority: critical issues (site down, payments failing) are picked up within hours on working days. Because the difference between a two-hour fix and a two-day fix is a difference in your revenue.
How we deliver Maintenance & Support
Initial audit
We assess your site or system's state.
Maintenance plan
A clear contract: scope and response times.
Regular upkeep
Monthly updates, scans and backups.
Continuous evolution
Dev hours ship your requests continuously.
Frequently asked questions
My site was built by a company that vanished — can you take it over?
A story we hear too often. Yes — we start with a full code and server audit, document the current state, secure the access credentials, then take over maintenance. If the code is in truly bad shape we say so honestly and propose a repair or rebuild plan at real cost.
What if I don't use my monthly dev hours?
A portion rolls over to the next month (up to a cap stated in the contract) — so quiet months serve busy ones. Preventive maintenance and monitoring continue regardless of hours.
Is there a long lock-in period?
No — contracts are monthly or quarterly with one month's notice to cancel. We earn your renewal with service quality, not lock-in clauses, and on cancellation you receive full documentation and organized access handover.