FAQ
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We collected our clients' most frequent questions — and if yours isn't here, ask us directly on WhatsApp 0106 296 6730.
General questions
How do we start working together?
Send your request from the 'Start Your Project' page or message us on WhatsApp. We schedule a free discovery call (online or at the office), then you receive a clear offer with scope, price and timeline — and you decide at your own pace.
How much do your services cost?
Every project is priced by its actual scope — we don't sell one-size-fits-all packages because a restaurant's needs differ from a factory's. You'll find options for small and large projects alike, and the quote itemizes every line before you commit to anything.
Do I own my project's source code?
Yes, fully and without debate. On completion you receive the complete source code with 100% ownership — on GitHub under your name or however you prefer. Your project is yours, and any professional developer can build on it since our code is documented and follows standard conventions.
How does payment work?
Fixed-scope projects are paid in milestones tied to actual deliverables — a kickoff payment, payments per stage you see and approve, and the final payment on handover. Monthly services are paid at the start of each month. Everything is documented in the contract before we start.
Do you work with clients outside El Beheira or Egypt?
Yes — most of our work runs fully online: video meetings, regular reports and daily WhatsApp communication. We serve clients across Egypt, the Gulf and Libya — geography is never a blocker.
Are there long-term commitment contracts?
Monthly services (marketing, ads, SEO, maintenance) run on renewable monthly agreements — we recommend three months minimum for marketing since results compound. Fixed-scope projects (website, app, system) use a single clear project contract with no forced ongoing commitment.
How do I follow your work on my project?
Every client gets a direct channel to their project manager (WhatsApp or whatever you prefer) and simplified regular updates. For development projects, you see the work yourself on a staging environment and try it before any launch.
What happens after the project is delivered?
Every project ships with a free support period (a month for websites and stores, three months of monitoring for apps) where we fix any issues. After that you choose: a monthly maintenance contract with development hours, or on-demand support — either way you hold the full code and documentation.
I'm not sure which service I need — can you help?
Of course — that's literally our job. Book a free consultation and we'll analyze your current situation and propose a plan with clear priorities — start with what matters most and expand gradually based on results and budget.
About Web Development
How long does a website take?
A company website takes 2–4 weeks; larger platforms (booking, service portals) take 6–10 weeks. You receive a written timeline with delivery milestones before any payment.
Can I edit content myself after delivery?
Yes — every site ships with an easy Arabic admin panel for texts, images and sections, and we train you on it in a recorded handover session you can rewatch anytime.
Will the site show up on Google?
Every site is delivered fully SEO-ready and connected to Google tools. Ranking on the first pages for competitive keywords needs an ongoing SEO plan — a separate service we offer as a discounted bundle.
What stack do you build with?
We pick the stack to fit the project: Laravel for platforms and admin systems, Next.js for ultra-fast SEO-first sites, and WordPress when budget is tight and needs are simple. We explain the choice and why before starting.
About E-commerce Stores
Custom store or a platform like Shopify?
Ready platforms are great for a quick start, but monthly fees and commissions add up, and design/SEO control is limited. A custom store is paid once and owned forever with zero commissions. In the consultation we run the numbers with you based on your expected volume.
Which payment gateways do you integrate?
We integrate the leading gateways in Egypt and the Gulf: Paymob, Fawry, PayTabs, Tap, STC Pay and more, plus cash on delivery. We recommend the best fit by country, volume and commission rate.
Can you migrate my existing store?
Yes — we migrate products, customers and order history from WooCommerce, Shopify, Salla and most platforms, preserving your old URLs with 301 redirects so you don't lose your Google rankings.
About Mobile Apps
How much does an app cost?
It depends on features: a content app is far simpler than a delivery app with live tracking and payments. After the MVP workshop you get a detailed quote of features, cost and timeline — most projects start lower than clients expect because we start with the essentials.
Why Flutter and not native apps?
Separate native apps mean two teams, double the cost and double the maintenance. Google's Flutter delivers near-native performance from one codebase — major global apps use it. For truly special cases (heavy games, say) we'll honestly recommend native.
Do you guarantee store approval?
We've published dozens of apps and know Apple's and Google's requirements well — we build compliant from the start and handle review feedback until approval, as part of the service at no extra cost.
About Custom Systems & ERP
Why custom and not off-the-shelf accounting software?
If you only need standard accounting, off-the-shelf is cheaper and we'll honestly recommend it. Custom is worth it when your operation is particular: complex pricing, production cycles, branches, or cross-department integration — otherwise you end up with side Excel sheets and the chaos returns.
Does it integrate with our current tools?
Yes — we integrate with common accounting systems, payment gateways, shipping companies, e-invoicing (Egyptian Tax Authority) and any service with an API. We also migrate your historical data from Excel or the old system.
What if we need changes a year later?
The system is built with clean, documented, extensible code and you own the source. We offer annual maintenance contracts covering changes and evolution, or any professional developer can modify it — the code follows standard, understandable conventions.
About UI/UX Design
I'm building with you anyway — why is design separate?
If we're building your project, design is automatically included. The standalone service is for those with an in-house dev team or another developer who need professional designs to hand over — we design and deliver files ready for any build team.
Do you design proper Arabic RTL?
Arabic is our native language and most of our projects are bilingual — we know the RTL details that break in translated designs: icon direction, numerals, mixing Arabic and English in one line, and the right Arabic typefaces for each use.
Do you redesign existing products?
Yes — we start with a UX audit pinpointing actual weak spots with data (where do users drop off? where do they get lost?) then redesign gradually so we don't break your existing users' habits.
About Digital Marketing
How are you different from a normal agency?
Our marketing sits on a technical foundation: we configure tracking precisely, build fast landing pages per campaign, and fix the technical issues that silently kill campaign results — things a typical agency needs to "talk to your developer" about.
Are paid ads included?
Paid campaign management is a separate service with its own team and budget, but most clients combine both since good content lowers ad costs — we'll prepare a combined offer at a better price.
When do I see results?
Page quality and engagement improve from month one. Real sales results typically start in months two and three as data accumulates and targeting sharpens — and we say it upfront: anyone promising doubled sales in a week is selling you talk.
About Paid Advertising
What's the right starting ad budget?
It depends on your market and product prices — generally we recommend a first-month test budget enough to try 3–4 audiences, then scale what proves itself. We set a realistic number in the consultation after understanding your margin, so campaigns are profitable, not just "running".
Do you guarantee results?
We guarantee the methodology: precise tracking, structured testing and full transparency. No serious professional guarantees a specific sales number — market, product and price all sit outside the ad — but our approach gets most clients to a profitable cost-per-customer within two months.
Which platforms do you run ads on?
Meta (Facebook & Instagram), Google (Search, YouTube, Display) and TikTok. We pick by audience and product: Google Search captures existing buying intent while Meta and TikTok create demand — most winning plans mix both.
About SEO
When do SEO results show?
Technical fixes improve performance within weeks, but real ranking gains typically start around month three and accelerate after. Anyone promising page one in two weeks is either using tactics Google later penalizes, or targeting keywords nobody searches.
Do you work on sites built elsewhere?
Yes — WordPress, Shopify, Salla and custom builds. And if your current site is built in a way that fundamentally blocks optimization (it happens), we say so honestly and propose a rebuild plan that preserves your current rankings.
Is local SEO (Google Maps) included?
Yes — for local businesses (clinics, restaurants, showrooms) Google Maps visibility matters more than anything. We fully set up your Business Profile, build local citations, and organize collecting reviews from real customers.
About Brand Identity
How many revisions are included?
After picking a direction, two revision rounds are included — enough for the vast majority of projects because the discovery session aligns expectations upfront. Extra rounds are at a pre-announced rate.
I have an old logo — refresh or redesign?
If your brand is recognized by your audience, a gradual refresh is smarter than starting from zero — we keep the elements people recognize you by and modernize the rest. We assess your current logo in discovery and advise honestly.
Do you hand over source files?
Yes, everything: source files (AI/Figma) and all export formats (SVG, PNG, PDF) — with full ownership rights. Your brand belongs to you, not held hostage with us.
About Hosting & Domains
How is this different from cheap shared hosting?
Cheap shared hosting crams hundreds of sites onto one server — a hacked neighbor slows you down or gets you blacklisted. Ours is isolated with reserved resources per site, and crucially: managed — someone responsible monitors and fixes, instead of a control panel and good luck.
My site is hosted elsewhere — do you migrate it?
Yes, we migrate it completely free — files, databases and email — with zero downtime: we stage the copy on our servers, test it, then switch the domain, so your visitors never notice.
Do you host sites you didn't build?
Yes — WordPress and any PHP or Node.js site. We scan it first for malicious files (common in migrated sites), then secure it and run it on our servers.
About Maintenance & Support
My site was built by a company that vanished — can you take it over?
A story we hear too often. Yes — we start with a full code and server audit, document the current state, secure the access credentials, then take over maintenance. If the code is in truly bad shape we say so honestly and propose a repair or rebuild plan at real cost.
What if I don't use my monthly dev hours?
A portion rolls over to the next month (up to a cap stated in the contract) — so quiet months serve busy ones. Preventive maintenance and monitoring continue regardless of hours.
Is there a long lock-in period?
No — contracts are monthly or quarterly with one month's notice to cancel. We earn your renewal with service quality, not lock-in clauses, and on cancellation you receive full documentation and organized access handover.